Technical Knowledge Base

Connecting via PuTTY

This system has a variable baud rate that cycles when connected.

Try following baud rates
115200
19200
9600

Serial cables

../Work/Images/Symantec/38556-00.png

PN:38556-00
Controller cable

../Work/Images/Symantec/39m5908.png

PN:39M5908
Expansion shelf cable

How to set baud rate

Special Command -> Break (Putty)

Set baud rate: press \ within 5 seconds
Baud rate set to 19200

How to access service mode cli

Special Command -> Break again

Press Escape

Enter [[Credentials]] to access Service Interface (60 sec timeout):

Press within 5 seconds: \ for Service Interface, \ for baud rate