Service Express General Info

Transfer site - https://transfer.serviceexpress.com

IT Helpdesk

24x7 - (616) 971-0757
5x9 - sehelpdesk@serviceexpress.com

SFTP site

sftp.serviceexpress.com
user / pass - SE credentials
gts-repo - Repository of tools and software for GTS
gts-repo / T3chsupp0rt!
general use is long term, team-wide access
To create a folder for a customer

sudo /root/AddCustomer.sh

Guidelines for customer folder creation:
user and folder name should be a short abbr. followed by the agreement number
use random.org to create a random password for that account
Once the files have been downloaded for support or FE, they are to be removed from the site

GTS File Repository - [[Accessing GTS Repository on New GTS SFTP Server.pdf]]

Log Parsing Server

Must be connected to Cisco VPN

IP Address: 10.150.5.200
user: \<Service Express email>
pass: \<unique password>

KVM Wake up key

CTRL+SHIFT+WINDOWS+B