Technical Knowledge Base

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EMC VNXe Primer:

  1. What is EMC VNXe?
    • Block/Unified storage array with FC and iSCSI host connectivity. Dual controller configurations are active/passive
  2. What are the VNXe models?
    • VNXe1 (first generation): 3100, 3150, 3300 (all single or dual controller)
    • VNXe2 (second generation): 1600 (block only), 3200 (unified)
  3. What Operating System runs on VNXe?
    • OE (Operating Environment) / MCx
    • Management GUI is called Unisphere
  4. What components make up a VNXe?
    • DPE (Disk Processor Enclosure) - consists of 2 Storage Processors (SPs) which are the controllers for the array, and the first set of storage drives.
    • Additional DAE (Disk Array Enclosure) – expansion shelf containing 12 or 25 disks
  5. What are the logs called for VNXe?
    • SPcollects
  6. Is there a tool I can use to parse or analyze the logs?
    • NGTriiage
  7. What files should I look at in the logs?
    • TRiiAGE_Analysis.html or TRiiAGE_Analysis.txt (they contain the same info in different formats) – summary of array status, hardware, errors, etc.
    • TRiiAGE_SPlogs.txt – combined output of the event logs from both SPs.
  8. How do I connect to the system?
    • Serial port – usually to active controller, identified by yellow wrench. Requires mini-DB9 serial cable (same as for VNX console port).
    • Settings: 9600/8/N/1/None
    • Default login is service/service (customer may have changed password).