Technical Knowledge Base

Collect support materials

1. Select the Settings icon, and then select Gather Support Materials in the Support section.
2. Click Start Collection.
3. Select the type of support data needed and the appliances for which to collect support information.
4. Write a description of the collection. This description is displayed in the list of support materials on the Support Materials
   page and can help you recognize the collection.

5. Select Recent Jobs to monitor the support collection job.

   When the job completes, the system posts the job information, including its status, on the Support Materials page.

6. After the job is finished, you can download the support materials collection to a client, send the collection to support, or delete
   the collection. Select the support materials collection, then select Download, Send to Support, or Delete.

Places to look

1. unpack .tgz file and .tar file to get file output
2. check \<node a/b>/command_output/
   1. svc_diag_list_--basic.txt
   2. cluster.py.txt
   3. cyc_ipmitool_fru_list.txt
   4. dc-datapath-\<date & time>-logs/raid.txt
   5. housemd/show_events_print_type__csv_.txt
      1. make this a .csv file by removing .txt and unnecessary underscores
   6. svc_diag_list_--icw_hardware.txt
   7. svc_diag_list_--info.txt
   8. svc_diag_list_--show_drives.txt
3. \<Primary node>/config_capture_management_data/hardware.json
   4.