Ticket Process
Expectations:
- UP does not expect the 20 minute call back as with traditional Service Express customers.
- Service Express is expected to receive alerts, assess the urgency, diagnose and service the system autonomously
- Customer should be updated with an email
- Follow up email sent when work is complete
Servicing the Machines
- Connect via Secure Link [[../Secure Link Connection|Secure Link Connection]]
- Verify which machine you are servicing and log in with appropriate [[Credentials]]