Technical Knowledge Base

Drive Issues

Problem:

After disk replacement disk is not correctly assigned in the GUI.

Possible Cause:

Incorrect attribute set - [[#Drive Attribute]]
Disk status is ManagedForeign - [[#ManagedForeign]]
Unassigned disk - [[#Unassigned disk]]

Resolution:

Insert replacement drive
Verify status in GUI
../../Work/Images/Dell/Compellent/disk_gui.png

Drive Attribute

From the CLI
Access the development shell

shellaccess developer

List the disks in the system

disk show

Check drive details

disk get <disk number>

Note the LicenseStatusEvaluated and DriveLine attributes

Change DriveLine value from EnterpriseValue to EnterprisePlus

disk set <disk number> 120 EnterprisePlus -systemwriteonly

Verify change

disk get <drive number>

Change LicenseStatusEvaluated value from NotLicensed to Licensed

disk set <disk number> 122 1 -systemwriteonly

Verify change

disk get <disk number>

Verify status in GUI
Add [[#Unassigned disk]] to folder and perform RAID rebalance

ManagedForeign

From the CLI
Access the development shell

shellaccess developer

List the disks in the system

disk show

Record the disk index number with the ManagedForeign status

Clear the status

disk unmanage <disk index>

Add [[#Unassigned disk]] to correct folder and perform RAID rebalance if necessary

Unassigned disk

From the CLI
Access the development shell

shellaccess developer

List the disks in the system - Look for the disk with an unmanaged status

disk show

Select the disk to be changed

disk manage <disk index>

Set the correct folder

disk set <disk index> parentfolder <desired folder>

Deleting a Ghost Disk

  1. Locate disk index number
disk show
  1. Elevate privileges
shellaccess developer
  1. Manage the disk
disk manage <disk index>
  1. Select the disk
disk select <disk index>
  1. Delete the disk
disk delete <disk index>
  1. Verify disk is deleted
disk show

Resources:
[[Compellent Drive Attribute Change.pdf]]
[[../../../Documentation/Dell_EMC/Compellent/Unmanaged or Unassigned.pdf|Unmanaged or Unassigned]]